Guest Service Policies

COVID-19 is going to change the way we travel and do business. Even though things may be a bit different, we will do everything we can to ensure a safe and memorable visit for our guests!

  • The Alpine Lodging Front Desk & Luxury Concierge are here for you! Our office will be closed, and we will no longer meet guests at the property for check-in. All check-ins will be done remotely and arranged in advance. Despite not having any in-person interactions, we will be available by phone and email to assist with all your needs
  • Maintenance will be performing thorough pre-arrival inspections and will avoid visits to occupied properties unless it is an emergency. We will help troubleshoot issues over the phone
  • To ensure the safety of all staff and guests, our housekeeping team will have no contact with guests and will no longer perform mid-week cleans. Our team will not enter a property until 24 hours have passed post-departure
  • If one of our team members does need to enter an occupied property, all appropriate PPE will be worn

As a company, we have embraced the following new health and safety measures for all staff:

  • Daily screenings to ensure good health before performing job duties
  • Supply and enforce the wearing of appropriate PPE for all positions that interact with the public
  • Receive training on the proper use of all CDC, WHO and EPA approved cleaning products
  • Observe 6’ of social distancing in all offices or shared workspaces
  • Continued circulation of all local, state and federal regulations that affect our industry and community
  • Empower remote work and telework for positions that are able to