Mountainside Inn 115

Mr.
The lodging itself was great and I was happy with the stay overall. However, we checked in after hours and it was slightly confusing at first but once I called the after hours number I saw by the door, they were very friendly and helpful and I was able to get my key. It being dark and late, I didn't realize the inn was directly across the way from the lockbox, it would be helpful to mention that moving forward. We drove to a different room 115, which was another property. When I called the after hours number again I asked them if I was in the right place and described the door as being outside (not in the building) and right across from the Thai restaurant, which they confirmed it was. This is inaccurate. The lock didn't work. They then called I believe the owner of the room to assist me. I didn't hear anything so I explored around the property until I found the correct door where the owner was. Upon greeting me she asked, jokingly, if I was "dumb or stupid" which I did not appreciate. It was extremely unkind, joke or not, and not the way a guest should be treated. Not only were the instructions were unclear, but the after hours line informed me I was in the right place when I wasn't and the owner who came to help was very rude. Not the service I expected. Everything else was fine but this incident is why I'm rating it 3 stars overall. Otherwise it was a great place to stay.

- Anonymous U , Posted: 9/26/2023

Thank you for your review. First let us apologize for the confusion you experienced checking in. We will audit our arrival instructions to avoid a similar situation. After reviewing the call log from that night, we may need to revisit some training with our third-party overnight support teams, and in addition, we have spoken with them directly regarding the poor taste of their joke. They assured us it was meant in good spirits however, we can see how this would be unkind and we apologize you were treated that way. This is not reflective of how Mountainside Inn and Alpine Lodging feel about our guests and would love another opportunity to host you. Thank you for staying with us.

- Alpine Lodging staff, Posted:

Mr
Great overall stay! Good value, easy check-in, convenient to everything, friendly staff. 10/10 would recommend and will stay again when visiting Telluride!

- Howard L , Posted: 3/5/2023

Thank you for taking the time to review the Inn. We appreciate the positive words regarding service and location. We look forward to a future visit. Mountainside Inn Management

- Alpine Lodging staff, Posted:

Fantastic!
Excellent! This is the only place I stay.

- Anonymous U , Posted: 2/27/2023

We are so pleased you had a great stay, and we appreciate your loyalty to the Inn, and we look forward to you next stay with us. Mountainside Inn Management

- Alpine Lodging staff, Posted:

Good value & location - Internet not so much
Stayed for skiing (return lodger) .......Walk to free gondola and main Telluride drag. Internet not working during stay (Bldg 300 mostly off, but on once in awhile) Once we parked the car, we never moved it! Be sure to eat at Smugglers Union - excellent all around.

- Anonymous U , Posted: 1/28/2023

Thank you for taking the time to review Mountainside Inn. We appreciate your feedback, and we look forward to your next visit. Mountainside Inn Management

- Alpine Lodging staff, Posted:

Mr
We really enjoyed our stay at your property. It was extremely clean, comfortable, nice amenities, and was within easy walking distance to the lifts and downtown Telluride. Once we parked our car we never had to use it during our stay. We highly recommend this property and will hopefully have the chance to use it again.

- Anonymous U , Posted: 2/27/2022

Thank you for taking the time to review the Inn. We are so pleased you had a great stay, and we look forward to your next visit. Mountainside Inn Management

- Alpine Lodging staff, Posted:

Clean and private
They give you your keys then leave you alone and I loved it

- Sean E , Posted: 3/19/2021

Thank you for leaving a review and we hope to see you again your next time in Telluride. Sincerely, Andrew Lucas

- Alpine Lodging staff, Posted:

Telluride Blues & Brews Festival
Came to the festival & chose Mountainside Inn from the Chamber website. Had a wonderful time and the employees were more than helpful. Would stay again

- Dan , Posted: 3/19/2021

These are the things we like to hear and thank you for sharing your experience at the Mountainside Inn. Sincerely, Heather White, General Manager

- Alpine Lodging staff, Posted:

nice place but small
good

- Lisa , Posted: 3/19/2021

Thank you for your review of the Mountainside Inn! Kind Regards, Lisa Sims~General Manager

- Alpine Lodging staff, Posted: