Villas at Cortina 1

Wonderful!
We stayed at the Villas at Cortina and it was absolutely wonderful! The accommodations were beautiful and included everything we needed. There were so many extra touches that its impossible to list them all, but this group thought of everything. We will definitely be back!

- Virginia C , Posted: 3/19/2021

Glad to hear you enjoyed Villas at Cortina. We are committed to making your vacation in Telluride as enjoyable and seamless as possible! Looking forward to welcoming you back to Telluride in the future. Best regards, Katie Cox, Guest Experience Manager

- Alpine Lodging staff, Posted:

Very Enjoyable Stay
The family (5 total) stayed in Cortina #1 and it fit us perfect. The unit is beautiful, well equipped for what a family needs and easy access to everything. The staff was extremely helpful and I certainly come back.Highly recommended!

- John B , Posted: 3/19/2021

Thank you for your review, we are happy to hear that you and your family had an amazing stay at the beautiful Cortina Residences. One of the things we like about it most is how easily accessible everything is from the workout room, game room, pool, hot tub, and valet. We look forward to having you back with us in the near future! Best regards, Trevor, General Manager

- Alpine Lodging staff, Posted:

Service Disappointing
The condo was beautiful, as were Mountain Village and Telluride, but we were disappointed in the service and communications from Telluride Lodging.  We are reasonable people, and understand life happens, however, after a few mishaps the list continued to grow to point that we could not recommend Telluride Lodging.First, the instructions did not explain how to use the keyless door pad. After fumbling for a bit we figured it out, but we were tired from travel and that was not a good first impression.  The internet was down.  Then, when we were ready to open some wine for our first night, there was no wine opener. I called Katie Cox, who said we couldn't get an opener until the next day, along w/ internet help. That evening, I wandered around the property and found an owner who kindly let me use her opener. The next morning, Dan (who was a great help to us) came but he couldn't completely fix the internet so only some of our devices could connect. He found a wine opener for us in the Owners Lounge (Katie never mentioned checking the Owners Lounge. In fact, we did not know we could use the Owner's Lounge since we aren't owners, and the instructions didn't explain renters could use the lounge also).We also had to stumble open the best way to reach the gondolas from our condo as we did not see anything in instructions and walked the busy street, instead of down the mountain, on our first venture out. When we went to use the hot tub after a long hike, it was not working. Nor was it working the next day. We had looked forward to a soak after our hike.  The sign on the wall also is confusing, one reasonable reading is that the button you aren’t to push is on the bottom, and not the knob on the top.  We also never saw anything that said push the third button from the left under the plastic cover to operate the hot tub.  How anyone would just know to do that without instruction is hard to fathom.While we understand things are ever changing due to Covid, we do not think it is too much to ask that your staff stay up to date on major items, like the Gondola hours. One of your staff told us that it ran until midnight, so when we went to catch it around 9 pm after our dinner in town, we learned it only ran until 8 pm. We called your staff and were told a shuttle would take us home, but none came.  A couple we didn’t know let us ride in their limousine that night to get home.  Probably the most serious issue was the sharp pin between the sheets in the downstairs master bed that our guest discovered while he was sleeping in the bed. (Photo attached). Thankfully, he was not injured. I mentioned it to Vicky who apologized and explained the pin came from  new shades that had been recently hung in that room.  She said it must have fallen into the bed. Yikes.I also never understood who to call when we had a question - Dan/Vicky or Katie?  And when I did try Katie, the paper instructions listed her 2 days off but they were different from the days she said on her her voicemail, so I wasn’t clear if she’d return my message that day or in 2 days.To end on a positive note, Dan was immediately available when our car battery died and had us charged up and on the road in minutes, and we are grateful for that. 

- Judi J , Posted: 3/19/2021

We regret you were disappointed in the guest services and communications with Alpine Lodging. I understand you were frustrated that your vacation rental was in Mountain Village and not the Town of Telluride and perhaps that set a disappointing tone. The door was unlocked for your early check-in and we spoke on the phone immediately upon your arrival to discuss the location of the property, access to town via the Cortina shuttle and the gondola. At that time we also explained the keyless entry to the home. In the remote high alpine mountains, we do experience temporary internet outages that typically are solved be restarting the modem and router, as was the case this time. We also provide detailed information for the home, the Cortina complex, and around town within the property. While some items do continue to change, the gondola hours are posted at every station for the most up to date information and hour of operation. Additionally, our office is always available to assist, We are open 7 days a week and have an after-hours emergency line as well. Calling the office with any questions or concerns is always the best way to connect with anyone on our team. We hope you enjoyed Telluride as a destination and would appreciate the opportunity to welcome you back to Cortina Sincerely, Katie, Guest Experience Manager

- Alpine Lodging staff, Posted: